Frequently Asked Questions
What is LTL?
LTL stands for Less Than Load. A typical LTL shipment ranges from 100 lbs. to 20,000 lbs. For larger loads, you may need TL (truckload) service. Our Account Executives can help determine which option you need.
What happens if I receive a bill directly from a carrier?
Simply call your Account Executive and fax a copy of the bill you received. Our customer service staff will be happy to take care of it and have the charges properly credited. This situation usually occurs when the One Stop Logistics BOL is not used. To prevent future problems, please make sure that the shipper gives the driver a copy of the automated One Stop Logistics BOL for every shipment.
Are transit times guaranteed?
Transit times are guaranteed only if noted as such on the carrier options list returned for your quote. All other transit times are reliable, but not guaranteed.
What happens if my shipment isn't ready when the driver comes?
Most commonly, the driver will not wait. The driver will be dispatched for the following day, which delays your service. You will be assessed a fee if the carrier charges One Stop Logistics for the duplicated pickup.
Do I call the terminal after scheduling with One Stop Logistics?
Please do not call the freight carrier or terminal - this will duplicate the pickup. When you schedule with One Stop Logistics, we contact the carrier or driver directly.
What should I do with the BOL?
Please give a copy to the shipping location or dock, and make one available to the driver at the originating location. Keep one copy for your records. To be certain you receive the rate that we have quoted, please make sure the driver receives a copy of our Bill of Lading.
How should I package my shipments?
Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package.
Can I schedule a shipment and have it picked up on the same day?
Normally we can accommodate a 3-hour window before your docks close so One Stop Logistics can get a driver dispatched out to your location within that same day. Please note that carriers normally make pickups in the afternoon and deliver in the morning.
What is an NMFC number?
This is a numeric indicator that specifically identifies each type of product that can be shipped by a LTL carrier. The National Motor Freight Association presets these product classifications quarterly. It is always helpful to have the NMFC number on the Bill of Lading in order to avoid re-classification and accurately identify each product you ship. You can contact One Stop Logistics at 800-469-7380 to determine the NMFC number for your products. It is IMPERATIVE that the correct Item Number is used. Freight rates and charges are absolutely dependent on the correct description. You are responsible for any additional charges due to increase in freight classes.
What is your policy on shipping personal/fragile items?
When shipping personal or fragile items, it is best to use Blanket Wrap services. Freight carriers can move personal items but they will only offer 10 cents per pound in insuring your freight. Blanket Wrap services specialize in moving personal items and will offer additional insurance to cover your item's value. LTL is NOT recommended for shipping personal items.
Do fees apply for residential service?
The carrier defines a business as a location that opens and closes to the general public at set times for each day. Unless you have a location that actually opens and closes at set times each day, you will be considered a residence and extra fees will apply. Please check in advance for additional fees.
Are your rates guaranteed?
One Stop Logistics has accounts set up with regional and national carriers based on our ability to give them a large volume of shipments. To ensure that you receive the One Stop Logistics rate that we have quoted, you must provide the driver with a copy of the One Stop Logistics BOL. This lets the carrier know to bill the shipment on the One Stop Logistics account at the discounts we have negotiated. If an inaccurate weight or class is used and a shipment is reclassed at a higher cost, those costs will be passed on to you.