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What is LTL?
LTL stands for Less Than Load. A typical LTL shipment ranges from 100 lbs. to
20,000 lbs. For larger loads, you may need TL (truckload) service. Our Account
Executives can help determine which option you need.
What happens if I receive a bill directly from a carrier?
Simply call your Account Executive and fax a copy of
the bill you received. Our customer service staff will be happy to take care
of it and have the charges properly credited. This situation usually occurs
when the One Stop Logistics BOL is not used. To prevent future problems,
please make sure that the shipper gives the driver a copy of the automated One
Stop Logistics BOL for every shipment.
Are transit times guaranteed?
Transit times are guaranteed only if noted as such on the carrier options list
returned for your quote. All other transit times are reliable, but not
guaranteed.
What happens if my shipment isn't ready when the driver comes?
Most commonly, the driver will not wait. The driver will be dispatched for the
following day, which delays your service. You will be assessed a fee if the
carrier charges One Stop Logistics for the duplicated pickup.
Do I call the terminal after scheduling with One Stop Logistics?
Please do not call the freight carrier or terminal - this will duplicate the
pickup. When you schedule with One Stop Logistics, we contact the carrier
or driver directly.
What should I do with the BOL?
Please give a copy to the shipping location or dock, and make one available to
the driver at the originating location. Keep one copy for your records. To be
certain you receive the rate that we have quoted, please make sure the driver
receives a copy of our Bill of Lading.
How should I package my shipments?
Please package, crate or stack on pallets securely to prevent damage. Secure
cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway
adhesive. Improper packaging may void the carrier's liability for damage.
Stack cartons squarely on the skid with no overhang. Be sure the top surface
is flat. Labels must be placed on every piece or package.
Can I schedule a shipment and have it picked up on the same day?
Normally we can accommodate a 3-hour window before your docks close so One Stop Logistics can
get a driver dispatched out to your location within that same day. Please note
that carriers normally make pickups in the afternoon and deliver in the
morning.
What is a NMFC number?
This is a numeric indicator that specifically identifies each type of product
that can be shipped by a LTL carrier. The National Motor Freight Association
presets these product classifications quarterly. It is always helpful to have
the NMFC number on the Bill of Lading in order to avoid re-classification and
accurately identify each product you ship. You can contact One Stop Logistics
at 800-469-7380 to determine the NMFC number for your products. It is
IMPERATIVE that the correct Item Number is used. Freight rates and
charges are absolutely dependent on the correct description. You are
responsible for any additional charges due to increase in freight classes.
What is your policy on shipping personal/fragile items?
When shipping personal or fragile items, it is best to use Blanket Wrap
services. Freight carriers can move personal items but they will only offer 10
cents per pound in insuring your freight. Blanket Wrap services specialize in
moving personal items and will offer additional insurance to cover your item's
value. LTL is NOT recommended for shipping personal items.
Do fees apply for residential service?
The carrier defines a business as a location that opens and closes to the
general public at set times for each day. Unless you have a location that
actually opens and closes at set times each day, you will be considered a
residence and extra fees will apply. Please check in advance for
additional fees.
Are your rates guaranteed?
One Stop Logistics has accounts set up with regional and national carriers
based on our ability to give them a large volume of shipments. To ensure that
you receive the One Stop Logistics rate that we have quoted, you must provide
the driver with a copy of the One Stop Logistics BOL. This lets the carrier
know to bill the shipment on the One Stop Logistics account at the discounts
we have negotiated. If an inaccurate weight or class is used and a shipment is
reclassed at a higher cost, those costs will be passed on to you.
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